Privacy Policy

Coburg Vet Pty Ltd (ABN 86 702 550 838) is committed to protecting the privacy of personal information we collect. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect personal information when you contact us, request a quote, or use our veterinary clinic services, including:

• Your name and contact details (such as your email address and suburb);
• Information about your pet, including species, age, breed and relevant health history;
• Enquiry and booking details;
• Any other information you choose to provide to us.

2. How we collect information

We collect information directly from you when you contact us by email, complete a form on our website, or communicate with us during an appointment. We may also collect technical information such as browser type and pages visited when you use our website.

3. How we use your information

We use personal information to:

• Provide veterinary clinic services to you and your pet;
• Respond to enquiries and prepare quotes;
• Maintain accurate patient and client records;
• Comply with our legal and regulatory obligations;
• Improve our services and website.

4. Disclosure of your information

We do not sell or rent personal information. We may disclose information where necessary to service providers who assist us (such as IT or record-keeping providers), where required or authorised by law, or where you have given consent.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, consistent with APP 11. Information is stored securely and only retained for as long as reasonably necessary for our purposes or as required by law.

6. Access and correction

Under the APPs, you may request access to the personal information we hold about you and request corrections. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and analytics

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies; some features of the site may not function fully without them.

8. Overseas disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure recipients handle personal information in a manner consistent with the APPs.

9. Complaints

If you believe we have breached the APPs or this policy, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.

11. Contact us

Privacy enquiries can be directed to:

Coburg Vet Pty Ltd
ABN 86 702 550 838
Coburg VIC, Australia
Email: ceo@coburgvet.site